Frequently Asked Questions
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- Do you provide morning call service at the resort?
- Can I have spa treatments in my room?
- Can I have Celebration of Flowers and Citrus Bath in room?
- What is the difference between Suite and Garden Suite?
- What is the difference between Pool Suite and Pool Villa?
- What is the difference between Pool Suite and Ubud Pool Suite?
- Which type of room is the most private one?
- Can you inform me about the room locations at the resort's area?
- What is the policy for extra bed booking?
- How many rooms do you have?
- Does all room have semi-open bathroom concept?
- What type of beds do you have in the room?
- Is smoking allowed in the room?
- Do you have a villa with several bedrooms?
- How many persons can each room accommodate?
- Do you have baby-cot?
- Does your room service operate 24 hours?
- Do you have hot water in the bathroom's shower and bathtub?
- Which room have direct access to the main pool?
- Which rooms have private pool?
Do you provide morning call service at the resort?
We would be happy to provide a morning call for you to your room, considering that our front office operates 24 hours at your service. Please do not hesitate to press "0" from your room to request for the morning call. The guest relations team is available at your service from 9AM to 9PM every day.
Can I have spa treatments in my room?
The only spa treatment that can be ordered to your room is Foot Reflexology. The other treatments are not possible for room booking considering that it requires proper equipment for guests' best experience that is only available at Kaveri Spa. Therefore, should you want to have a thorough spa experience, we would highly suggest having the treatment at Kaveri Spa. We have spa packages that can provide you quality spa experience with the closure of our signature baths.
Can I have Celebration of Flowers and Citrus Bath in room?
Our signature baths, Celebration of Flowers and Citrus Bath, are available for booking in your room with additional charges. For further reference, the Celebration of Flowers is a flower bath with artsy flower decoration. Meanwhile, Citrus Bath comes with a plate of fruit and wine to company your refreshing treat. There is no time limit for the baths taken in your room. You can ask the team to set it up between 9AM to 5PM every day. Please kindly contact us for more information about the booking procedure.
What is the difference between Suite and Garden Suite?
The main difference is the location of the rooms. Garden Suites are located on the first floor of the main building. Meanwhile, Suites occupy the second and third floors. Being placed on the first floor give the room direct access to our main pool and tropical garden area. In terms of room layout, Garden Suite is also different for its bathtub which is secluded inside a room with a warm ambiance. Meanwhile, Suites' bathtub is placed near the window with tropical plant view.
What is the difference between Pool Suite and Pool Villa?
Pool Suite and Pool Villa are different in terms of room layout. Pool Suite rooms are clustered in one building while Pool Villa is detached from one another, even though 6 Pool Villa units are clustered in one area. In terms of size, Pool Suite has a space of 100 sq m while Pool Villa's size is 270 sq m. Both rooms have a private pool, but Pool Villa has a bigger pool.
What is the difference between Pool Suite and Ubud Pool Suite?
Pool Suite and Ubud Pool Suite difference can be seen from its pool's location and layout. Pool Suite is facilitated with a back terrace where the private pool is located. Meanwhile, Ubud Pool Suite adapts the infinity-pool concept where it is located in front of the entrance door to the room. The rooms' size are also different as the Pool Suite takes space of 100 sq m while Ubud Pool Suite's size is 91 sq m.
Which type of room is the most private one?
Our rooms are designed in sincere consideration of our guests' privacy. Therefore, every room is private as it is built with proper and quality constructions. However, if you refer private as having your own space of room, backyard, and private pool, we would suggest booking Pool Villa unit. The Pool Villa area itself is detached from the other type of units.
Can you inform me about the room locations at the resort's area?
Our rooms are located at several points at the resort. Starting from the main building, we have 6 Garden Suite arrowed along the first floor of the building with direct access to the main pool. Located on the second and third floor is the Suite Room with 12 rooms in total. Walking a few steps further from the main building is the Pool Suite area that has 3 units in total. Across the main building, 6 Pool Villas are located in one area for the best privacy. Going down and up the steps to the extension area is our Ubud Pool Suite and Duplex Pool Villa rooms. There are 2 Ubud Pool Suite and 3 Duplex Villas in the area.
What is the policy for extra bed booking?
Our rooms are originally designed for two people maximum per room. Should you require to add an extra bed for another person, an extra bed is available for booking with additional charge (price includes breakfast). However, please kindly note that not all rooms can be provided with extra bed considering the room layout. The available rooms for an extra bed are Suite, Garden Suite, Pool Villa, and Duplex Pool Villa. Please kindly note that the extra bed is subject to availability. Therefore, you can book the extra bed in advance to our staff at least two days prior to arrival.
How many rooms do you have?
We have 32 units here at The Udaya. Starting from the main building, we have 6 Garden Suite aligned along the first floor of the building with direct access to the main pool. Located on the second and third floors is the Suite Room with 12 rooms in total. Walking a few steps further from the main building is the Pool Suite area that has 3 units in total. Across the main building, 6 Pool Villas are located in one area for the best privacy. Going down and up the steps to the extension area is our Ubud Pool Suite and Duplex Pool Villa rooms. There are 2 Ubud Pool Suite and 3 Duplex Villas in the area.
Does all room have semi-open bathroom concept?
All of our rooms have a semi-open bathroom concept for a closer natural approach during your stay experience with us. The toilet cubicle though is secluded inside a glass room for privacy.
What type of beds do you have in the room?
All of our rooms have a king-size double bed. Should you wish to have a twin bed in your room, it is required to notify us in advance at least one day prior to your arrival. Please kindly note that the twin bed is only available Garden Suite and Suite (subject to availability).
Is smoking allowed in the room?
Smoking is allowed in the room's terrace. Please kindly note that it is strictly prohibited to smoke inside the room to avoid any inconvenience about the circulation in your room. We really hope you can kindly understand the policy.
Do you have a villa with several bedrooms?
We have two types of Pool Villa, which is Pool Villa and Duplex Pool Villa with one bedroom each. Should there be more than two persons who are going to stay at the resort, it is possible to add an extra-bed for maximum 2 people.
How many persons can each room accommodate?
Our Suite and Garden Suite can accommodate up to three people with one extra bed (additional charge requires) and our Pool Villa and Duplex Pool Villa can accommodate up to four people. Please kindly note that extra bed cannot be booked for Pool Suite and Ubud Pool Suite. It is also required to notify us in advance about your request to allow us to prepare everything for you upon arrival.
Do you have baby-cot?
We can facilitate baby cot based on a request for your baby's convenient sleep in our resort. Please kindly let us know at least two days in advance to allow us to prepare everything for your arrival. Aside from baby cot, a baby car seat is also available should you book a transportation service from our resort.
Does your room service operate 24 hours?
Our room service is available for order from 6.30AM-10.30PM every day. You can enjoy courses from our chefs in your room while enjoying the relaxing ambiance while you are here with us. Please kindly contact our staff for assistance in ordering the room service.
Do you have hot water in the bathroom's shower and bathtub?
Both cold and hot water faucets are provided in the bathroom, each pair in shower cubicle, sink, and bathtub. We believe the best way to enjoy the time in your room is to have a warm bath in our marble-stone bathtub. We also provide bath salt, essential oils, and bubble bath to serve the best bath experience for you.
Which room have direct access to the main pool?
The room that has direct access to the main pool is Garden Suite. The room's entrance is facilitated by a front terrace with mini garden and fish-pond that covers for privacy, walking a few steps further is the main pool area. Our main pool is one of the main attractions of the resort and it is famous for the majestic view of the sunset during late afternoon.
Which rooms have private pool?
We have four units with a private pool, there are Pool Suite, Ubud Pool Suite, Pool Villa, and Duplex Pool Villa. Each unit has a different pool concept and you may choose one that is best for you according to your preference. Pool Suite's private pool is located in the back terrace of your room, surrounded by a jungle view of Ubud. On the other hand, Ubud Pool Suite has an infinity-pool concept overviewing the Ubud's nature and resort area. Similar to Pool Suite, Pool Villa's private pool is surrounded by trees that offer privacy for the occupants and have the biggest size of the private pool of all. Last but not least is Duplex Pool Villa that adapted the balcony-pool concept with a grandeur view of Ubud's green lush.