Frequently Asked Questions

Celebration of Flowers' price only includes 45 minutes of decorated flower bath. It is also possible to request a certain design for your bath through our catalog or social media feed.

We will highly suggest avoiding having Celebration of Flowers should you allergic to pollen. For any other skin condition, please kindly notify our staff in advance to help us determine whether or not it will be safe for you to have the bath. We will also require further details about your skin condition to avoid any inconvenience during the treatment. 

We do not have specific treatments for elder guests on the spa menu. However, some of our treatments can be adjustable for elderly people. Please kindly notify our staff in advance hence we can help to adjust the treatment to your preference. 

Our therapists are trained with massage for pregnancy. Please kindly notify our staff in advance if you are pregnant. Therefore, we can adjust the technique of massage for your convenience.

We do not have specific treatments for kids on our menu. However, it will be possible to book for kids' treatment by adjusting the existing menu to your kids' needs. Please kindly ask our staff's assistance with the treatment option for kids.

Our apologies but Citrus Bath cannot be booked in a room with a round bathtub. We will require the guest to have Citrus Bath in an oval bathtub only. 

Our apologies but it will not be possible to book the time slot only without determining the treatment. It is because we will require a 50% deposit payment from the treatment to secure the booking. Please kindly decide your treatment in advance during the booking process. 

It is possible to do a same-day booking. However, we cannot guarantee availability. We will require you to call the spa directly for same-day booking to immediately secure your rooms. Please kindly call us at +62 361 9081 436 and the spa team will be happy to assist you with the booking. For your convenience, please kindly book your spa appointment far in advance. 

You will receive a payment confirmation email to your email address once the payment is received in our system. Should you not receive it, you may contact our staff and we will be happy to help you with the problem.

It is possible to make a last-minute booking (subject to availability). We will require you to call the spa directly for same-day booking to immediately secure your rooms. Please kindly call us at +62 361 9081 436 and the spa team will be happy to assist you with the booking. 

Refund is available for cancellation if you cancel no less than 7 days prior to arrival. Any cancellation more than 7 days prior to arrival will be charged with 50% deposit payment. 

Refund is available for cancellation if you cancel no less than 7 days prior to arrival. Any cancellation more than 7 days prior to arrival will be charged with 50% deposit payment. 

Lateness of arrival may result in a cut-off of the treatment time. Therefore, for your convenience, we would highly suggest guests arrive at least 15 minutes before treatment time to avoid lateness. 

We would highly suggest guests arrive at least 15 minutes before treatment time to avoid lateness. The lateness of arrival may result in a cut-off of the treatment time. Therefore, for your convenience, it will be better to arrive earlier. 

Walk-in guests are more than welcome in our spa. However, we cannot guarantee the availability of room and therapists. Please kindly book your treatment in advance through our staffs and they will be happy to assist you. 

We have three rooms that have openable windows with a garden view out of the total of six rooms we have. Two rooms are facilitated with round bathtubs. Meanwhile, the other room is facilitated with an oval bathtub.

Our spa is facilitated with 6 spa rooms and Jacuzzi area. Five of our rooms have a round bathtub while the other one has an oval bathtub. For room capacity, five of our rooms can accommodate up to two persons. Meanwhile, one room with a round bathtub is designated for one person only. 

Transportation service is not included in the spa's price. Pick-up and drop-off services are available upon request with an additional charge. For our inhouse and outside guests, we also provide daily free shuttle available from 10 am to 9 pm. It is advisable to book the shuttle for your convenience and you can book it through our staff.