Frequently Asked Questions

It is possible for outside guests to access our main pool using Day Pass. We have several Day Pass packages to give you a wonderful day experience in our resort. There are options for Cooking Class, Yoga Class, day spa treatment at Kaveri Spa, and main pool access. 

Our apologies but we do not provide traditional Balinese attire rental at the resort. However, we are happy to inform that you can find shops in Ubud Center that sell traditional Balinese attire should you want to experience wearing it on an occasional day. 

Your options for Village Trekking take place in Ubud's highlight--Tegalallang Rice Terrace or Campuhan Ridge Walk. Should you want to enjoy a wide view of the terraced paddy field, you can go for Tegalallang Rice Terrace. Meanwhile, if you are looking for a jungle vibe place, we would suggest going to Campuhan Ridge Walk.

We have complimentary Balinese offerings making class that is available upon request. Our staff will be happy to teach you and get you another step closer to experiencing true Balinese culture. 

We believe one of the best ways to explore Ubud is to stroll around on a motorbike. Motorbike or scooter bike is available for rent upon request with an additional charge. Please kindly ask our staff's assistance to find the availability. 

We do have an on-site photographer at the resort (subject to slot availability). Please kindly contact our staff's assistance to book your slot.

We would be more than happy to help you arrange the dining party for your guests as we believe you want everyone to enjoy their time on your important day. The dining occasion can be held in the Deeva Restaurant. Please kindly contact our staff for further assistance.

Wedding package requires a minimum 2-night stay. You can choose between western or traditional wedding concept as both are available here. For the inclusions, please kindly find the details as follow:

- Welcome drink and cold towel upon arrival
- Daily breakfast for 2 persons
- Daily 4 bottled mineral water in the room
- Exclusive flower decoration upon arrival
- Wedding certificate from The Udaya Resorts & Spa (non-legal)
- Exclusive flower decorations & confetti on wedding venue
- Special bridal bouquet, head garland, corsages, and boutonnieres
- Make up for the bride
- Celebrant to lead the ceremony
- Flower girls to escort the couple
- Personalized wedding cake or Nasi Tumpeng (big cone-shaped rice with side dishes on the side) - - - One bottle of local wine for toasting  
- 1 x romantic Candlelight Dinner including a glass of wine
- Documentation during ceremony
- WiFi in all room and hotel area
- Shuttle to Ubud Center based on schedule
- 1 x 60 minutes Traditional Balinese Massage for 2 person
- 1 x airport transfer
- Fruit basket in the room upon arrival
- Use of bicycle based on availability
- Yoga class every Monday to Saturday based on schedule and availability
- Daily afternoon tea in Deeva restaurant at 4 pm-5.30 pm

You are welcomed to bring your loved ones to witness the sacred occasion for a maximum of 30 persons. Should you want to throw a standing party at the venue, it will be possible as well. Please kindly ask our staff's assistance for the wedding arrangement. 

Wedding service is available here at The Udaya. You can book the wedding directly to our reservation team through email or guest relations through WhatsApp or social media platforms (Instagram and Facebook).

Outside guests are more than welcomed to experience our Cooking Class. It is best to enjoy when you are visiting as a couple, family, or group of friends. The best arrangement we can suggest is to enjoy Cooking Class and spa treatment while you are visiting us here for a day to create the best experience. 

Cooking Class price already includes one set menu with a full course. You will get to choose one out of three menus and a vegetarian option is also available. After that, you will be instructed directly by our star chefs at Deeva Restaurant and feel free to learn as much as you can about Indonesian cuisine from them. Once the food is ready, you will get a chance to enjoy it immediately while it is fresh. To complete the class, you will be handed a cooking class certificate by our chefs. 

We believe that the more the persons, the merrier it will be. Therefore, each Cooking Class can accomodate up to 5 persons per booking. Make sure to experience this class while you are visiting us here. 

There are two regular menus and one vegetarian menu for Cooking Class. You can choose your most preferred menu and our chefs will be happy to help you learn how to create the dish. After that, you will get to enjoy the food directly at Deeva Restaurant. 

Cooking Class is available from 11 am until 3 pm every day upon request. This class is categorized as a private class. Please kindly book it in advance through our staff to check the rates and availability. 

Pick-up service requires full payment upfront. Please kindly notify our staff at least one day in advance should you need a pick-up service to get to The Udaya. For same-day transport service, please kindly contact our guests first to check the availability.

Airport transport service is available for pick-up and drop-off by booking in advance. It requires an upfront payment for the pick-up service. Please kindly note that it is available by booking at least one day in advance. Our apologies but we cannot accomodate airport pick-up service booking on the same day. 

Our shuttle can accomodate up to 9 persons. To secure your seats, please kindly notify our staff through phone or our guest relations team that is available from 9 am-9 pm on WhatsApp, Instagram, or Facebook. For the fastest response, you can also call us directly at +62 361 9081 436. 

Outside guests who are going to visit the resort are more than welcomed to come with the shuttle and visit The Udaya. To help the driver notify your shuttle booking, please kindly contact our staff in advance to book the seats. However, please be noted that our shuttle will depart right on time even though you have booked the seats. Therefore, if you are not in the shuttle at the departure time, it might result in being left behind by the shuttle.

Our shuttle is a type of golf cart in maroon colors with The Udaya's logo at the front. If you still cannot recognize it, please kindly ask our reservation or guest relations team for the shuttle's pictures for your reference. 

The shuttle will depart right on time. Therefore, please kindly make sure to arrive at the resort's lobby or meeting point in Ubud Center before the schedule to avoid being left by the shuttle. 

Our apologies but Flower Pool on check-out date is not allowed based on the management policy. It takes up to 2 hours of preparation and 4 hours maintenance for the Flower Pool. Therefore, it is not possible to be booked on check-out date considering that check-in time will be at 12 pm and the earliest time to have it ready is at 10 am.

We honestly will not suggest you have it during rain in order to maintain the Flower Pool's visual quality. However, if it is just drizzling at the time, we would be able to deliver it. Please kindly note that we cannot guarantee that the result will be as neat and perfect as Flower Pool during normal weather. 

Design request for Flower Pool is allowed under the approval of our design team. Please kindly provide us the sketch or request of your design and we will discuss with the team to see whether or not we are able to deliver it. We will not confirm the design if we think it is impossible to deliver for we only want to present the best design for our guests. 

Flower Pool is required to be booked in advance, at least two days prior to your arrival. Please kindly note that Flower Pool cannot be booked on the check-out date. It is only available for booking in the room with a private pool, such as Pool Suite, Ubud Pool Suite, One Bedroom Pool Villa, and Duplex Pool Villa. If you want to have it on your arrival date, it will be possible to have it at 4 pm. For the time length, Flower Pool can be kept up to 4 hours to preserve the pool's quality for your own convenience. On the other days, Flower Pool is available for booking from 10 am the earliest and 4 pm at the latest. The preparation hours will take up to 2 hours before it is ready for you to enjoy. 

Flower Pool is required to be booked in advance, at least two days prior to your arrival. Please kindly contact our staff to allow us to help you book the Flower Pool for your stay. However, please kindly note that Flower Pool cannot be booked on the check-out date and it is only available in the room with a private pool, such as Pool Suite, Ubud Pool Suite, One Bedroom Pool Villa, and Duplex Pool Villa. Should you want to have it on your arrival date, it will be possible to have it at 4 pm. For the time length, Flower Pool can be kept up to 4 hours to preserve the pool's quality for your own convenience. 

We can add flower petals to your tray and a flower vase if you prefer. We believe some decorations will be a great start on your day. Please kindly contact our staff for further assistance. 

You are allowed to order the menu as much as you want from our à la carte menu. However, for the best set-up on the tray, we would suggest ordering 3 to 4 plates per tray. After the first round of breakfast is done, you are more than welcomed to re-order until last order time at 10.15 am.

Floating Breakfast is not advisable to be done during rain, even though it is just a drizzle. If the rain starts in the middle of your session, you can continue the breakfast inside your room or Deeva Restaurant instead. 

Our apologies but Floating Breakfast is also not available in the main pool to preserve the main area for all guests' convenience. Floating Breakfast can only be booked in units with a private pool, such as Pool Suite, Ubud Pool Suite, One Bedroom Pool Villa, and Duplex Pool Villa.

Floating Breakfast is available for booking starting from 8 am-10 am. It is highly advisable to book the Floating Breakfast in advance at least one day in advance. Please kindly contact our staff for a reservation. 

Our apologies but Floating Breakfast is only available in rooms with a private pool, such as Pool Suite, Ubud Pool Suite, One Bedroom Pool Villa, and Duplex Pool Villa. Please kindly note that Floating Breakfast is also not available in the main pool to preserve the main area for all guests' convenience. 

The tour package price includes with driver and a car for a maximum of 4 persons. Please kindly note that the driver will not be guiding you through the tour. 

You are welcomed to customize your own tour destinations. You may kindly suggest your preferred destinations to our team and we will be happy to arrange the tour for you. 

We have seven tour packages here at The Udaya to help you explore the best of Bali's highlights. There are Sunrise Tour, Cultural Tour I, Cultural Tour II, West Bali Tour, North Bali Tour, South Bali Tour, East Bali Tour. You are also welcomed to customize your own tour destinations. You may kindly suggest your preferred destinations to our team and we will be happy to arrange the tour for you. 

Tour packages are available at the resort for booking. The tour package price includes with driver and a car for a maximum of 4 persons. Please kindly note that the driver will not be guiding you through the tour to respect the local community on the site.

It is possible to add flowers to the Citrus Bath with an additional charge. Please kindly ask our staff for the additional charge information and we will be happy to assist you with the additional decorations.

We apologize but request for flowers aside the flower type that we use is not allowed. Please kindly understand the management's policy. Despite that, we will try our best to deliver a beautiful flower bath for you. 

We use fresh flowers for our Celebration of Flowers for the best outcome. The available colors for the flowers are white, red, pink, purple, orange, and some greens using grass. All the decoration materials will be cleaned before use by our staff as regulated in our standard operational policy.

We do not have time limitations for in-room signature baths for we believe you want to enjoy it for a long time in your room while you are here. 

Citrus Bath's price includes generous setting of citrus in the bathtub that comes with a plate of fresh fruits and a glass of wine for your best company through the relaxation session. 

Celebration of Flowers price only includes a decorated flower bath in the bathtub. You may request specific design or flowers colors and we will be happy to deliver the best outcome possible for you. However, for the complicated or highly detailed design, please kindly provide the picture first for approval from our flower design team.

It is possible to have Candlelight Dinner at Deeva Restaurant at several specific spots. We have two special dining spots. One is the outside deck and another one is a gazebo. Please kindly ask our staff's assistance for the pictures.

Proposal event is more than allowed here at The Udaya. In fact, we will be happy to help you arrange one of the best moments of your life. Since flowers design request is allowed, you can ask for our help to arrange "Will You Marry Me?" writings with the flowers decoration or another writing you wish to have. 

Lateness will result in a cut-off time of the dinner depending on the schedule that day. Please kindly arrive at least 15 minutes before your dinner time to allow you to start on time. 

We have two slots daily only at 6 pm and 9 pm. We apologize but any request to have Candlelight Dinner outside the designated time will not be allowed based on management's policy. 

Candlelight Dinner in Rooftop Yoga Hut usually takes place at the outside deck of the area. However, please kindly note that the outside deck can only accomodate up to two persons. For Candlelight Dinner with more than two persons, we will require you to have dinner inside the Rooftop Yoga Hut for safety and convenience. 

Candlelight Dinner for one person is available here at The Udaya. It is possible to enjoy Candlelight Dinner alone when you are traveling solo. Our staff will be happy to assist you with the booking.