Frequently Asked Questions

Our room rates depend on the room type, availability, date and month, and staying period. Please kindly contact our staff for more information about the room rates or make a direct booking through the website. 

Our apologies but we do not accept PayPal payment for any bookings. To settle the payment, you can either use a credit card with Visa or MasterCard logo through the provided payment link, bank transfer or making direct payment at the resort. Please kindly note that deposit payment should be settled before your booking date based on the given due date as informed by the reservation team.

Changing room type is possible when the preferred room is available for booking. Should you want to upgrade to a higher type of room, we can help you to upgrade it with an additional charge. Should you want to downgrade, we will help to adjust the payment later at the resort. 

Should you want to extend your stay, please kindly inform our staff in advance and they will be happy to check the availability and rates for you. 

We only accept IDR (Indonesian Rupiah) for cash payment and credit cards. Should you need to exchange your money, please kindly ask our staff for the nearest money changer in the area as we do not provide a money exchange service. 

Deposit payment is required to secure the booking in any circumstances. If you book directly through us, you can settle the payment through a payment link using a credit card with Visa or MasterCard logo, bank transfer, or pay directly at the resort before the due date. Please kindly contact our staff if you find any problem in settling the payment and we will be happy to help you. 

You can make a group reservation and we will suggest you do it far advance to secure the rooms, especially if you want the rooms to be nearby to each other. Please kindly note that group reservations will require a normal rate per night depending on the room type, date and month, and staying period. Please do not hesitate to contact our staff for further information. 

Every booking received in our system will be officially confirmed by our resort. In a case where you book through the third party, the respective agent will receive the notification instead. We encourage you to contact us immediately once you have booked the room to allow us to check all the booking details received in our system to avoid any unwanted circumstances. Please do not hesitate to reach out to us through email, WhatsApp, or our social media platforms for confirmation and we will be happy to assist you. 

We can guarantee your credit card details in our system as the information is highly confidential. We will require you to input credit card details to secure the room booking. Should there be any cancellation within 14 days before your arrival, there will be a cancellation policy that applies. Please kindly check our cancellation policy here. 

Every booking made through direct booking is available for amending by contacting our staff and it will subject to the room's availability. If you happen to book it through another party, it requires to do the booking amendment through the respective agents by following their policy.