- How much is your room rates?
- Do you accept PayPal?
- Can I change my room type?
- What if I want to extend my stay?
- Can I pay using my currency?
- I cannot complete the payment. Can I get my room secured without paying the deposit?
- Can I make a group reservation?
- How do I know that my reservation is confirmed?
- Is it safe to fill in my credit card number during reservation process?
- I want to amend my booking. How can I do that? Do I get charged for that?
Frequently Asked Questions
Browse the topics below
to find what you are looking for.
I cannot complete the payment. Can I get my room secured without paying the deposit?
Deposit payment is required to secure the booking in any circumstances. If you book directly through us, you can settle the payment through a payment link using a credit card with Visa or MasterCard logo, bank transfer, or pay directly at the resort before the due date. Please kindly contact our staff if you find any problem in settling the payment and we will be happy to help you.