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Frequently Asked Questions

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I need to cancel my booking. What is the cancellation policy?

The cancellation policy may vary depending on your booking requirements. Please kindly find the information below for your reference:

Normal season (1-2 nights booking)
- Cancellation received 14 days prior to arrival date is subject to a cancellation fee equivalent to 1 night from the total night of accommodation.
- Cancellation received on arrival date, or in the event of a no show or early departure, the reservation will be subject to a cancellation fee equivalent to the full length of stay/total number of room nights originally reserved.

Normal season (more than 2 nights booking)
- Cancellation received 14 days prior to arrival date is subject to a cancellation fee equivalent to 50% from the total night of accommodation.
- Cancellation received on arrival date, or in the event of a no show or early departure, the reservation will be subject to a cancellation fee equivalent to the full length of stay/total number of room nights originally reserved.

High or peak season (for any staying period)
- A full penalty would be applied if the guest cancels at any time and payment is non-refundable.
- Cancellation received on arrival date, or in the event of a no show or early departure, the reservation will be subject to a cancellation fee equivalent to the full length of stay/total number of room nights originally reserved.

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