- Can I book the time slot now and decide the treatment later upon arrival?
- How can I do a same-day booking?
- How do I know if you have received my deposit payment?
- Can I do last minute booking?
- How can I refund my deposit payment made for the booking?
- I want to cancel my appointment. Can I get my money back?
- We cannot make the payment through your payment link. What is the payment alternative?
- What is tax and service charges?
- How much in advance should I reserve my appointment?
- Is the deposit payment required to secure the booking?
Frequently Asked Questions
Browse the topics below
to find what you are looking for.
How can I do a same-day booking?
It is possible to do a same-day booking. However, we cannot guarantee availability. We will require you to call the spa directly for same-day booking to immediately secure your rooms. Please note that if you would like to book our Signature Bath or Bath of Flower Petals it is only possible to book and confirm one day before the treatment at the latest. Please kindly call us at +62 361 9081 436 and the spa team will be happy to assist you with the booking. For your convenience, please kindly book your spa appointment far in advance.