Frequently Asked Questions

We do not sell SIM card at the resort. You can get SIM card from official shops or local shops along the street, which you can find easily here in Bali. What you need are a valid ID (passport will most likely do) and some money, at least IDR 50,000, to spare depending on which provider interest you. For a convenient network, you will need to buy a mobile data package that you can choose from daily, weekly, or monthly plans depending on your staying period on the island. 

The nearest clinic you can reach from The Udaya is Ubud Clinic. The clinic is located in Jl. Raya Campuhan 36, Sayan, Kecamatan Ubud, Ubud, Bali 80352. Please kindly find our staff's assistance should you need further information about the clinic.

Bali's international airport is Ngurah Rai International Airport with DPS code (IATA code). Before booking your flight to Bali, please kindly make sure that you are heading to the right airport. Ubud is located on Bali island, Indonesia.  

It takes around 1-1.5 hours drive from the airport to the resort. Please kindly note that the time estimation may vary depending on the traffic since the resort is located in Ubud, an iconic highland in the heart of Bali. For your convenience, we have an airport pick-up service available with an additional charge. You may kindly inform us at least one day in advance should you want to use this service and there will be an upfront payment required to confirm the booking. 

You can bring family, colleague, or friends to your room to enjoy the facility. However, please kindly note that the room's occupancy is only for two people maximum per night. Extra bed is required if your guest intends to stay over the night for a maximum of 1 person (not available for Pool Suite and Ubud Pool Suite).

Guests can request for a baby car seat with no additional charge (subject to availability). You may inform the staff in advance to allow us to prepare everything for you upon your arrival. Please kindly note that the car seat can be requested along with transportation service or tour booking from us.

Guests are not allowed to bring any type of fireworks to use at the resort's area. We try our best to keep the resort's area tranquil for each guests' convenience. Therefore, any type of fireworks use is not allowed.

Personal drone use is allowed at the resort's area with consent by the management and other guests should you want to shoot at the main facility. For room areal shot, please kindly make sure that your drone will not be entering another guest's unit to respect the privacy. Please kindly inform our staff in advance if you want to fly your drone.

Money changer service is not available at the resort. Should you need to exchange your money, you may ask for our assistance and we will be happy to assist you to the nearest money changer in Ubud Center.

Our staff does speak English for operational. We also have staff who speak Japanese should you prefer to communicate using the respective language.